Privacy Policy
Last updated: June 5, 2026
Hawthorne LLC (“Hawthorne,” “we,” “us,” or “our”) operates the website johnhasson.com and the CoCallers platform (cocallers.com), an AI voice receptionist and business communication service for property management companies and contractors. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We are committed to protecting your privacy and handling your data responsibly.
1. Information We Collect
- Contact details you provide directly — such as your name, email address, phone number, and company — when you contact us, request information, or sign up for a service.
- Service data generated through use of CoCallers, such as call records, appointment details, messages, and related metadata needed to deliver the service.
- Technical data such as IP address, browser type, device information, and basic usage analytics collected automatically when you visit our websites.
2. How We Use Information
- To provide, operate, maintain, and improve our websites and the CoCallers service.
- To respond to your inquiries and provide customer support.
- To send service-related communications, including SMS notifications you have opted into (see below).
- To protect the security and integrity of our systems and to comply with legal obligations.
3. SMS / Text Messaging
Where SMS messaging is offered, it is provided strictly on an opt-in basis. We only send text messages to individuals who have given prior express consent — for example, customers or contacts of a business that uses CoCallers who have agreed to receive appointment confirmations, reminders, status updates, and related service notifications.
- Message types: appointment confirmations and reminders, booking and call follow-ups, service updates, and account notifications.
- Frequency: message frequency varies based on your interactions and the business you are communicating with.
- Opt-out: you can opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages.
- Help: reply HELP for assistance, or contact us at john@johnhasson.com.
- Carrier note: message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party for their own marketing. Information may only be shared with the limited service providers (such as our messaging carrier) strictly necessary to deliver the messages you have requested.
4. How We Share Information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers: trusted vendors (for example, cloud hosting and SMS/voice carriers such as Twilio) who process data on our behalf to operate the service, under confidentiality obligations.
- The business you interact with: if you are a customer of a company that uses CoCallers, your communications are shared with that business so it can serve you.
- Legal requirements: when required by law, regulation, legal process, or to protect rights, safety, and security.
5. Cookies & Analytics
Our websites may use cookies and similar technologies for basic functionality and aggregate analytics. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to those who need it to operate our services.
7. Data Retention
We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take steps to delete or anonymize it.
8. Your Choices & Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing or SMS communications at any time. To make a request, email us at john@johnhasson.com. Depending on where you live, you may have additional rights under applicable privacy laws.
9. Children's Privacy
Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact:
Hawthorne LLC
Email: john@johnhasson.com
Web: johnhasson.com