Comments on: Stonehaven Dental Horrible Experience

By: CDA

CDA — Sat, 22 May 2010 05:17:05 +0000

NEVER GO TO THIS OFFICE!!!! It is horrible, and I mean horrible!!! I haved worked for a wonderful doctor for the last 4 years and have had MANY of their patinets come into our office with 1 year old crowns needing to be replaced because they were not prep’d properly and got decay under them and retreats on root canals that had just been done because they were done poorley, I’ve been told more than once that the doctors are rude and do NOT care about their patients, only the $$$$. I would not feel safe at all being sedated for my dental work when the dentist does not specilize in those areas, :S I’ve heard this office puts on a really good show to the patients but behind the act the brand new “state of the art” office is dirty and unorganized, I mean how clean and organized can it really be when they are seeing 40+ patients in one day? Being in the dental field for over 10 years I can tell you there is NOT enough time to properly disinfect all of the materials and rooms used during proceedures when seeing the number of patients do in one day… but you can make your own choice.

By: James

James — Sun, 16 May 2010 05:21:29 +0000

This is becoming a common theme at Stonehaven. They advertise like crazy, even free dentistry at such a nice office, why?

By: Dental Asst

Dental Asst — Mon, 19 Apr 2010 01:33:24 +0000

WOW!!! I was looking to send in my resume and cover letter with the 3 references this office is asking for.(NOT now!!) I always look up the office and see if there is comments posted from patients…. Have to say this is the first bad bad I have seen. Thanks I do not wish to be part of a team that when they have “a stressful moment ” they can’t deal with it. If they act like that to patients how would they be to me ??????? Thanks!!!!

By: Monica

Monica — Sun, 10 Jan 2010 07:27:59 +0000

I also have had a horrible experience with this Dentist!!!! Far worse than your story- nightmare. Stay away from this guy!!!

By: Rob Metras

Rob Metras — Sat, 19 Dec 2009 17:27:08 +0000

An excellent story John. One of the perils of dental insurance is dentists maximum bill what they can knowing they will get less. This also inflates artificially the cost of insurance. The reason for insurance is to help people manage your risks and cover catastrophies.You are wise to pay cash and ask for a discount -you rae doing the practioner a favour. Your dentist was wise to respond with the truth.
Here in the Great White North we have online real time dental insurance, it protects us all.

By: Jeremy

Jeremy — Mon, 13 Jul 2009 19:42:54 +0000

I used to think that anyone in the hospitality industry (which includes any department dealing with customers who come to the business) would know better than to blame the customer for something that obviously just needed to be fixed. Even if they were clearly at fault, it’s still a bad idea to say so. Even if you were 100% sure that it was totally the customer’s fault but it was still something that needed to be fixed, the answer is simply “I’m so sorry about that, let me take care of that right now.”
I mean, what was she shooting for with that? Did she want your wife to go into the computer system and fix the account information? Simply put, the only motivation for saying your wife was to blame was to lay blame on someone. And who cares about blame?!?! The fact is there was a problem that needed to be fixed and could only be fixed by a dental office employee. Mistakes are understandable and often an exccellent opportunity to show great customer service. But this wasn’t even bad customer service. Just sad customer abuse.
Thanks for the tip, John. I’ll not be giving them my business.

By: John Hasson

John Hasson — Thu, 09 Jul 2009 21:43:01 +0000

@ Bret
Thanks for the comment. I suppose if they hadn’t been trying to blame the entire mixup on my wife (making false claims, etc.) instead of just saying “sorry, we messed up” and fixing it, I wouldn’t be posting this. But your staff made a different choice.

By: Dr Bret Tobler D.M.D.

Dr Bret Tobler D.M.D. — Thu, 09 Jul 2009 20:43:06 +0000

Dear John,
This is Dr Bret Tobler. I am soooo sorry that our service disappointed you. Thanks for your honest review. Unfortunately, you caught our team on a extremely stressful moment, but I won’t make excuses. The dental insurance issue and the mix up with your father’s information never should have happened, even though you have the same names. We have systems in place to handle these situations and they just weren’t followed. I am very thankful for the feedback and you have been a long time patients and we have enjoyed seeing you in our office, at the Flash games and at our office pool party. You have also referred your friends and family. Customer service has always been important to us and always will be. We receive many positive reviews, but if we “drop the ball” it reminds us to try harder. We will make the proper corrections with our team. thanks again— Dr. Bret Tobler

By: Dody Bush

Dody Bush — Thu, 09 Jul 2009 06:57:13 +0000

May I suggest you send them a link to this page. I don’t live any where near you, but I must say this is only common in uppidty dentist offices. My dentist gives a huge discount to me because I pay out of pocket. They never play this he said she said stuff, I mean like you’re going to believe someone you’ve know for a few years over your life partner. That alone is grounds for never going. I had a gynecologist try this once. Needless to say, 8 months pregnant I fired him. I think sometimes those in the health care profession OVER ESTIMATE the trust of authority the naturally render. When it comes to ones family, you could be the damned president, and I STILL wouldn’t believe you over my husband.

By: John Hasson » Emergency Dentistry

John Hasson » Emergency Dentistry — Thu, 09 Jul 2009 06:11:24 +0000

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